FAQ
FAQ
Frequently Asked Questions
How do you maintain these jewelry items?
General Recommendations
- Avoid contact with chemicals such as perfumes and cosmetics
- Store jewelry in a safe place and avoid direct sunlight
- Protect your jewelry from impacts and scratches during daily activities
Can pure silver jewelry be worn while bathing, swimming, or exercising?
Generally speaking, it is safe to wear 925 sterling silver jewelry while bathing, swimming, or exercising. However, the following factors need to be considered:
Water Resistance
Pure silver is usually water-resistant. Even when in contact with water, it will not lose its luster or corrode quickly. Therefore, wearing 925 sterling silver jewelry during activities such as bathing or swimming is unlikely to cause any serious damage to the jewelry itself.
Chlorine and Harsh Chemicals
Although pure silver is generally water-resistant, it may react with certain chemicals, such as chlorine in swimming pools or harsh cleaning agents. Prolonged exposure to chlorine or chemicals may cause silver jewelry to gradually lose its luster. It is recommended to rinse the jewelry with clean water after contact with these chemicals to minimize potential damage.
Physical Activities
During physical activities such as sports, jewelry may be accidentally caught or pulled. This can happen with any type of jewelry, including sterling silver jewelry. To minimize the risk of injury or damage, it is advisable to remove jewelry during strenuous exercise, as these activities may cause it to get caught on clothing, equipment, or be accidentally pulled.
In conclusion, wearing 925 sterling silver jewelry while bathing or swimming is usually safe, but it is important to be cautious and rinse the jewelry afterward to minimize potential damage from chemicals.
Are these jewelry items packed in gift boxes?
Yes, every item you purchase from us will be packed in an exquisite gift box.
What are your jewelry made of?
Our jewelry is crafted from premium 925 sterling silver, containing 92.5% pure silver and 7.5% copper and other safe metals. We guarantee that our products are completely free from harmful substances such as lead, nickel, and cadmium.
What is your shipping fee?
Our products currently only support delivery to North America , and we offer free delivery to these regions.
What is your return policy?
Our return process is convenient and fast. Please check if your item meets the return conditions.
Returnable Items
Within 30 days from the date the item is delivered by express, if the item is not worn and does not affect its secondary sale, you will need to pay the express fee for returning the item.
Items that do not meet the conditions for exchange or return
- Personalized items
- Engraved items
- Any items received more than 30 days ago
When will my order be shipped?
All orders will be shipped within 1-3 business days after payment. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can click on the tracking number to check the shipping status, or you can check the shipping status of your order in the menu on the main page of my Jewel Lumen store.
How can I contact you?
If you need help, please send an email to hello@jewellumen.com. We promise to reply within 24 hours and solve the problem for you.