Contact Us

Contact Us

We're Here to Help

Get in Touch

Have questions about our jewelry or need assistance with your order? Our dedicated customer service team is here to help.

Email Us

hello@jewellumen.com

We guarantee a response within 24 hours for all inquiries.

Business Hours

Monday - Friday

9:00 AM - 6:00 PM (HKT)

8:00 PM - 5:00 AM (EST, previous day)

We will respond to US customer inquiries on the next business day.

How We Can Help

Product Consultation

Expert advice on selecting the perfect piece for any occasion.

Order Support

Assistance with orders, shipping, and delivery tracking.

Care & Maintenance

Professional guidance on jewelry care and maintenance.

Custom Requests

Inquiries about bespoke jewelry and customization options.