🇺🇸 🇨🇦 North America

FREE shipping on all orders

🌍 International

Shipping rates calculated at checkout based on destination

• Processing: 1-3 business days（As our products are handcrafted, please allow some time for production）

• North America delivery: 7-15 days after shipment

• International delivery: 10-20 business days after shipment

• Orders placed on weekends or holidays will be processed the next business day

• All orders include tracking and insurance

• You'll receive a tracking number via email once your order ships

• Track your order status anytime through the tracking link

• All shipments are fully insured for your peace of mind

• Signature may be required upon delivery for high-value orders

• If your package is lost or damaged in transit, contact us immediately at hello@jewellumen.com

• Please ensure your shipping address is correct before completing your order

• We cannot be held responsible for delays caused by customs or courier services

• Delivery times may be extended during peak seasons (holidays, sales events)

• Severe weather conditions or other unforeseen circumstances may affect delivery times

• International orders may be subject to customs clearance delays

• International customers may be subject to import duties and taxes

• PO Box addresses are not accepted for jewelry shipments