Return & Exchange Policy
Return & Exchange Policy
We want you to love your jewelry
⚠️ Important: Please Check Before Ordering
To avoid returns, please carefully review product descriptions, size charts, and material information before purchasing. Contact us at hello@jewellumen.com if you have any questions.
✓ 30-Day Return Policy
Not completely satisfied? Return items within 30 days of delivery for a refund.
Return Requirements
• Items must be unworn and undamaged
• Original packaging and tags must be included and in resalable condition
• Custom or personalized items cannot be returned
Return Shipping Fees
🎁 FREE Return Shipping
For defective or damaged items (unboxing proof required, such as photos or video)
📦 Standard Return
For change of mind or wrong size: You can return items within 30 days. You will need to pay for the return shipping cost, but we will provide you with a $15 USD shipping credit issued as a coupon code that can be used for your next purchase.
🔄 Exchange Policy (Recommended)
We encourage exchanges over returns to help you find the perfect piece! Exchanges are easier and faster than returns.
✨ Free Size Exchange
One free size exchange within 30 days (You only need to pay for the return shipping cost)
💎 Exchange for Different Style
Exchange for same price item or pay/receive the difference
📧 How to Exchange
Email us at hello@jewellumen.com with your order number and preferred exchange item
📏 Ring Size Guide
Not sure about your ring size? Follow these steps to measure accurately:
Measure an Existing Ring
Measure the inner diameter of a ring that fits you well
Use a String Method
Wrap a string around your finger, mark where it overlaps, and measure the length
Contact Us for Help
Email us your measurements and we'll help you find the perfect size
💡 Tip: Measure your finger at the end of the day when it's slightly larger. Fingers can change size due to temperature and time of day.
How to Return
Contact Us
Email hello@jewellumen.com with your order number and reason for return
Get Instructions
We'll send you return instructions and address
Receive Refund
Ship the item back and receive your refund (Receive a $15 shipping credit coupon for your next order) in 3-5 business days
Questions? Sign in to your account to submit a return request, or Contact us at hello@jewellumen.com